Technical Support & Test Engineer

Combine technical support with a strong hands-on approach. You are closely involved in testing, demonstrating and supporting our solutions and act as a technical point of contact for partners and internal teams.

• You build, maintain and manage test and demo setups and have sufficient product knowledge to correctly use, test and demonstrate our solutions.
• You manage the demo stock and demo spaces, ensuring order, structure and readiness of all materials.
• You provide technical support during trade fairs and events, mainly in-house and occasionally internationally, with flexibility in working hours and physical effort.
• You deliver product and technical trainings and act as a technical specialist for customers and partners.
• You advise customers on the use of our high-end home automation solutions and analyse technical questions or issues in order to provide fast, professional and pragmatic solutions.

• Have a strong hands-on, do-it-yourself mindset and enjoy working practically with technology.
• Work in a structured way and take ownership of materials, setups and follow-up.
• Have a technical background in electricity, audio, video or AV installations; experience as a home automation installer is a plus, especially with hands-on experience in pulling cables, drilling and building installations.
• Not be afraid of physical work and be flexible during trade fairs or events, even when working days are longer.
• Be stress-resistant and able to manage multiple tasks simultaneously.
• Clearly and effectively communicate technical knowledge to customers and colleagues.
• Be a strong communicator, both verbally and in writing.
• Be fluent in English and speak at least two of the following languages fluently: Dutch, French, German and/or Spanish.

• A market-based salary complemented by extralegal benefits such as meal vouchers, eco vouchers, hospitalisation insurance, commuting allowance and a collective bonus.
• A company car with charging card or fuel card.
• A flexible remuneration plan including benefits such as bicycle leasing or additional vacation days.
• 32 vacation days.
• A brand-new office building equipped with standing desks, a fruit dispenser, sparkling water from the tap and a wide range of coffee options.
• The necessary support and training to help you succeed in your role.
• An exciting and varied position in an international environment in the Ghent region.